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We at Pixsan are committed to protecting your privacy. The data protection laws are changing and that’s great news for you. It means you now have more control over your personal information. It also requires that all businesses must be clearer on how they collect and use your information. Accordingly, the following represents our updated Privacy Policy in accordance with the General Data Protection Regulation, GDPR guidelines. Pixsan’s Privacy Policy applies all to owned and operated Pixsan entities and websites, including https://www.pixsansolutions.com.
This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding the use, access, and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use Pixsan websites and/or managed services as detailed in Pixsan’s Terms of Service. We will review this Privacy Policy regularly, and we may update it from time to time.
We collect information about our users in order to provide our products, services, and customer support. Our services and support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is “Personal Information” as it does not identify you as a specific natural person. In some situations, users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.
In some situations, users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. We may request, collect, or process the following information:
Users can give permission for us to connect to their accounts on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team. Your payment provider may transmit information about the payment that we may collect or process. In some situations, the personal information of users may be collected from public sources. We may collect or process the following information:
We maintain records of the interactions we have with our users, including the products, services, and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The ‘lawful processing’ grounds on which we will use personal information about our users are (but are not limited to):
Personal information refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. Please see the “Navigation Information” section below. Payment information includes We collect and process payment information from you when you subscribe to the Subscription Service, including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
The personal information of users may be held or processed by our third-party service providers. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions. Our third-party service providers include:
Other disclosures and transfers– we may also disclose your personal information to third parties for the following purposes:
You have the right to request access to the personal information Pixsan holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. If you wish to access information or wish to download all personal information we hold on you in a portable data format, please contact Pixsan via email at support@pixsansolutions.com.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support. You have a number of other rights in relation to the personal data Pixsan holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide.
You have the following data protection rights: You can request access, correction, updates or deletion of your personal information. You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland, and certain non-European countries (including the US and Canada) are available here. Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer. For the purposes of the GDPR, our Privacy Officer can be contacted through our Support Email: support@pixsansolutions.com — while we endeavor to resolve complaints quickly and informally if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt. If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001. If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
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Pixsan Solutions
1804 Garnet Ave
Suite 396
San Diego, CA 92109
